This qualification reflects the role of individuals who provide supervision in a wide range of organisational and industry contexts. They are likely to have existing technical skills in a broad range of vocations or professions, but require some training in the basics of supervision. Typically they would report to a supervisor or team leader.
At this level frontline managers provide basic leadership and guidance to small groups of others and have limited responsibility for the effective functioning and performance of a unit and its work outcomes.
- Unit leader
- Leading Hand.
There are no entry requirements for this qualification.
Pathways into the qualification
Preferred pathways for candidates considering this qualification include:
- BSB20107 Certificate II in Business or other relevant qualifications
- with vocational experience of working within a team or unit but no formal supervisory qualification.
Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:
- Clerical Worker
- Data Entry Operator
- Lance Corporal/Corporal or equivalent in other Defence Forces
Pathways from the qualification
After achieving this qualification candidates may undertake:
- BSB40807 Certificate IV in Frontline Management.
Total number of units = 6
1 core unit plus
5 elective units
BSBCMN311B Maintain workplace safety
BSBFLM303C Contribute to effective workplace relationships
This unit describes the performance outcomes, skills and knowledge required to gather information and maintain effective working relationships and networks, with particular regard to communication and representation.
BSBFLM305C Support operational plan
This unit describes the performance outcomes, skills and knowledge required to provide support for operational practices and procedures within the organisation's productivity and profitability plans. This includes contributing to the operational plan, assisting in recruiting employees and acquiring resources, and monitoring and adjusting operational performance.
BSBFLM312C Contribute to team effectiveness
This specifies the outcomes required to by frontline managers to contribute to the effectiveness of the work team. It involves planning with the team to meet expected outcomes, developing team cohesion, participating in and facilitating the work team, and communicating with the management of the organization.
BSBWOR301A Organise personal work priorities and development
This unit describes the performance outcomes, skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance, and to maintain required levels of competence.
BSBCUS301A Deliver and monitor a service to customers
This unit describes the performance outcomes, skills and knowledge required to identify customer needs and monitor service provided to customers.
BSBINN301A Promote innovation in a team environment
This unit describes the performance outcomes, skills and knowledge required to be an effective and pro active member of an innovative team.
BSBITU203A Communicate electronically
This unit describes the performance outcomes, skills and knowledge required to send, receive and manage electronic mail (email), as well as to collaborate online using chat rooms, intranets and instant messaging.
BSBFLM306C Provide workplace information and resourcing plans
This unit describes the performance outcomes, skills and knowledge required to support the information management system. It involves the identification, acquisition, initial analysis and use of appropriate workplace information.
BSBFLM309C Support continuous improvement systems and processes
This unit specifies the outcomes required to support the organisation's continuous improvement systems and processes. Particular emphasis is on actively encouraging the team to participate in the process, on monitoring and reporting on specified outcomes and on supporting opportunities for further improvements.
BSBFLM311C Support a workplace learning environment
This unit describes the performance outcomes, skills and knowledge required to effectively encourage and support a learning environment. Particular emphasis is on participation in processes to facilitate and promote learning and to monitor and improve learning performance.
BSBPMG510A Manage projects
This unit describes the performance outcomes, skills and knowledge required to manage a straightforward project or a section of a larger project. This unit addresses the management of projects including the development of a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learnt for application to future projects.
BSBRSK401A Identify risk and apply risk management processes
This unit describes the performance outcomes, skills and knowledge required to identify risks and to apply established risk management processes to a subset of an organisation or project's operations that are within the person's own work responsibilities and area of operation.
BSBSUS301A Implement and monitor environmentally sustainable work practices
This unit describes the performance outcomes, skills and knowledge required to effectively analyse the workplace in relation to environmentally sustainable work practices and to implement improvements and monitor their effectiveness. This unit requires the ability to access industry information, applicable legislative and occupational health and safety (OHS) guidelines. While no licensing, legislative, regulatory or certification requirements apply holistically to this unit at the time of publication, relevant national, state and territory legislation, regulations and codes of practice impact upon this unit.
Industry/enterprise requirements for this qualification include
- communicating verbally with team members and managers to ensure open communication channels and to clarify issues
- writing a range of simple documentation and communications
- supporting other team members
- conveying workplace procedures and work instructions to team members
- resolving issues and conflicts with team members
- developing strategies and processes to improve team work practices and team effectiveness within the constraints of documented procedures
Initiative and enterprise
- identifying and suggesting improvements to support the development of improved work practices and team effectiveness
Planning and organising
- contributing to planning processes with team members to meet expected outcomes
- monitoring and adjusting team performance by preparing short-term plans, acquiring resources and reporting on performance
- gathering, organising and applying workplace information for the organisation's work processes and information systems
- actively seeking feedback on own performance from clients and colleagues
- prioritising tasks
- developing a comprehensive knowledge and understanding of products and services
- identifying priorities and pursuing personal work goals in accordance with organisational objectives
- using information communication technology to communicate with team members or clients