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Certificate II in Business - BSB20107

Description

This qualification reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context, working under direct supervision.

Job Roles

  • Administration Assistant
  • Clerical Worker
  • Data Entry Operator
  • Information Desk Clerk
  • Office Junior
  • Receptionist.

Qualification Pathways

Entry requirements

There are no entry requirements for this qualification.

Pathways into the qualification

Preferred pathways for candidates considering this qualification include:

  • BSB10107 Certificate I in Business or other relevant qualification/s

OR

  • with vocational experience assisting in a range of work settings without a formal business qualification.

Pathways from the qualification

After achieving this qualification candidates may undertake:

  • BSB30107 Certificate III in Business.

Qualification Rules

Total number of units = 12

1 core unit plus

11 elective units

Core unit

BSBOHS201A Participate in OHS processes

This unit describes the performance outcomes, skills and knowledge required to participate in workplace occupational health and safety (OHS) processes to protect workers own health and safety, and that of others.

Elective units (11 electives to be chosen)

BSBCUS201A Deliver a service to customers

This unit describes the performance outcomes, skills and knowledge required to deliver all aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products and processing customer feedback.

BSBIND201A Work effectively in a business environment

This unit describes the performance outcomes, skills and knowledge required to work effectively within a commercial or business environment. It includes identifying the rights and responsibilities of employees and employers and conducting business in accordance with the organisational goals, values and standards.

BSBINM201A Process and maintain workplace information

This unit describes the performance outcomes, skills and knowledge required to collect, process, store and maintain workplace information and systems. It also includes the maintenance of filing and records systems.

BSBINN201A Contribute to workplace innovation

This unit describes the performance outcomes, skills and knowledge required to make a pro active and positive contribution to workplace innovation.

BSBCMM201A Communicate in the workplace

This unit describes the performance outcomes, skills and knowledge required to communicate in the workplace. It includes gathering, conveying and receiving information together with completing routine written correspondence.

BSBITU201A Produce simple word processed documents

This unit describes the performance outcomes, skills and knowledge required to correctly operate word processing applications in the production of workplace documents.

BSBITU202A Create and use spreadsheets

This unit describes the performance outcomes, skills and knowledge required to correctly create and use spreadsheets and charts through the use of spreadsheet software.

BSBITU203A Communicate electronically

This unit describes the performance outcomes, skills and knowledge required to send, receive and manage electronic mail (email), as well as to collaborate online using chat rooms, intranets and instant messaging.

BSBSUS201A Participate in environmentally sustainable work practices

This unit describes the performance outcomes, skills and knowledge required to effectively measure current resource use and to carry out improvements including reducing the negative environmental impact of work practices. This unit requires the ability to access industry information, and applicable legislative and occupational health and safety (OHS) guidelines. While no licensing, legislative, regulatory or certification requirements apply holistically to this unit at the time of publication, relevant national, state and territory legislation, regulations and codes of practice impact upon this unit.

BSBWOR202A Organise and complete daily work activities

This unit describes the performance outcomes, skills and knowledge required to organise and complete work activities, and to obtain feedback on work performance.

BSBWOR203A Work effectively with others

This unit describes the performance outcomes, skills and knowledge required to work in a group environment promoting team commitment and cooperation, supporting team members and dealing effectively with issues, problems and conflict.

BSBWOR204A Use business technology

This unit describes the performance outcomes, skills and knowledge required to select, use and maintain a range of business technology. This technology includes the effective use of computer software to organise information and data.

FNSICGEN305B Maintain daily financial/business records

This unit covers the preparation and processing of routine financial documents.

Employability Skills

Employability Skill

Industry/enterprise requirements for this qualification include

Communication

  • communicating verbally with clients and colleagues
  • drafting routine correspondence that meets the organisational standards of style, format and accuracy

Teamwork

  • working in a team environment to promote team commitment and cooperation

Problem solving

  • choosing appropriate methods for communication and transferring information
  • dealing with client enquiries and complaints

Initiative and enterprise

  • raising occupational health and safety issues with designated personnel

Planning and organising

  • planning and organising own work schedule for the day
  • planning the layout of simple documents using appropriate software

Self management

  • dealing sensitively with client needs and cultural, family and individual differences
  • obtaining feedback on work performance and identifying opportunities for improvement

Learning

  • encouraging, acknowledging and acting on constructive feedback from team members
  • using manuals, training booklets and online help to overcome difficulties

Technology

  • selecting, maintaining and using business technology appropriate to the task