Description
This qualification reflects the role of individuals who apply a broad range of competencies in a varied work context using some discretion, judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.
Job Roles
- Customer Service Advisor
- Data Entry Operator
- General Clerk
- Payroll Officer
- Typist
- Word Processing Operator.
Qualification Pathways
Entry requirements
There are no entry requirements for this qualification.
Pathways into the qualification
Preferred pathways for candidates considering this qualification include:
- BSB20107 Certificate II in Business or other relevant qualification/s
OR
- with vocational experience assisting in a range of support roles without a formal business qualification.
Pathways from the qualification
After achieving this qualification candidates may undertake:
- BSB40207 Certificate IV in Business.
Qualification Rules
Total number of units = 12
1 core unit plus
11 elective units
Core units
BSBOHS201A Participate in OHS processes
Elective units (11 electives to be chosen)
BSBCUS301A Deliver and monitor a service to customers
This unit describes the performance outcomes, skills and knowledge required to participate in workplace occupational health and safety (OHS) processes to protect workers own health and safety, and that of others.
BSBDIV301A Work effectively with diversity
This unit describes the performance outcomes, skills and knowledge required to recognise and interact productively with diversity in the workplace. It covers sensitive responses to, and interactions with, all manner of diversity that might be encountered during the course of work.
BSBFIA301A Maintain financial records
This unit describes the performance outcomes, skills and knowledge required to maintain financial records for a business. It includes maintaining daily financial records such as reconciling debtors' and creditors' systems, preparing and maintaining a general ledger, and preparing a trial balance. It also includes activities associated with monitoring cash control for accounting purposes.
BSBINM301A Organise workplace information
This unit describes the performance outcomes, skills and knowledge required to gather, organise and apply workplace information in the context of an organisation's work processes and knowledge management systems.
BSBINN301A Promote innovation in a team environment
This unit describes the performance outcomes, skills and knowledge required to be an effective and pro active member of an innovative team.
BSBCMM301A Process customer complaints
This unit describes the performance outcomes, skills and knowledge required to handle formal and informal negative feedback and complaints from customers.
BSBITU301A Create and use databases
This unit describes the performance outcomes, skills and knowledge required to create simple two table relational databases with reports and queries, for the storage and retrieval of information.
BSBITU302B Create electronic presentations
This unit describes the performance outcomes, skills and knowledge required to design and produce electronic presentations for speakers, for self access and for online access.
BSBITU303A Design and produce text documents
This unit describes the performance outcomes, skills and knowledge required to design and develop predominantly text based documents using advanced features of word processing software.
BSBITU304A Produce spreadsheets
This unit describes the performance outcomes, skills and knowledge required to develop spreadsheets through the use of spreadsheet software.
BSBITU306A Design and produce business documents
This unit describes the performance outcomes, skills and knowledge required to design and produce various business documents and publications. It includes selecting and using a range of functions on a variety of computer applications.
BSBITU309A Produce desktop published documents
This unit describes the performance outcomes, skills and knowledge required to design and produce desktop published documents.
BSBSUS301A Implement and monitor environmentally sustainable work practices
This unit describes the performance outcomes, skills and knowledge required to effectively analyse the workplace in relation to environmentally sustainable work practices and to implement improvements and monitor their effectiveness. This unit requires the ability to access industry information, applicable legislative and occupational health and safety (OHS) guidelines. While no licensing, legislative, regulatory or certification requirements apply holistically to this unit at the time of publication, relevant national, state and territory legislation, regulations and codes of practice impact upon this unit.
BSBWOR301A Organise personal work priorities and development
This unit describes the performance outcomes, skills and knowledge required to effectively analyse the workplace in relation to environmentally sustainable work practices and to implement improvements and monitor their effectiveness. This unit requires the ability to access industry information, applicable legislative and occupational health and safety (OHS) guidelines. While no licensing, legislative, regulatory or certification requirements apply holistically to this unit at the time of publication, relevant national, state and territory legislation, regulations and codes of practice impact upon this unit.
BSBWRT301A Write simple documents
This unit describes the performance outcomes, skills and knowledge required to plan, draft and review a basic document before writing the final version.
Employability Skills
Employability Skill |
Industry/enterprise requirements for this qualification include |
Communication |
- communicating verbally with others in negotiation, training and questioning
- writing a range of simple documentation and communications
|
Teamwork |
- completing individual tasks to support team goals
- conveying workplace procedures and work instructions to team members
|
Problem solving |
- resolving issues and conflicts with team members
- using manuals and other documentation to overcome problems with information technology or other office equipment
|
Initiative and enterprise |
- demonstrating individual responsibility for completing tasks
- suggesting improvements to support the development of improved work practices and team effectiveness
|
Planning and organising |
- contributing to planning processes with team members to meet expected outcomes
- gathering, organising and applying workplace information for the organisation's work processes and information systems
|
Self management |
- identifying development needs and seeking training to fill needs
- monitoring and recording the performance of own work area
|
Learning |
- developing a comprehensive knowledge and understanding of products and services
- identifying priorities and pursuing personal work goals in accordance with organisational objectives
|
Technology |
- using information communication technology to communicate with team members or clients
- using word processing packages, spreadsheets and/or databases to produce written correspondence and reports
|